Blog
16 December 2016
What do you need as a small hotel or hostel?
Anyone running a small hotel or hostel quickly realizes how many different products and online options there are to help with this. The range of vendors and offerings can be overpowering – leaving many to wonder what they really need! Our short guide here will introduce the main concepts and systems you need to consider as you set up, or look to improve, your operations and sales.
Managing the...
07 December 2016
How to successfully start a hotel or hostel, pt.2
Hotel management systems
An online booking engine is essential for helping travel and tour agencies support reservations for their clients. An OTA (Online Traveling Agency) provides options for your potential guests to be able to know where they may want to travel. A Property Management System (like us), unlike OTAs and Online Booking Engines, take total control of the property -including plan...
24 October 2016
How to successfully start a hotel or hostel, pt.1
If you have concluded that you want to start running a hotel/hostel as a business, good for you! Running a hotel can be rewarding, both financially and on a personal level. At this planning stage, it’s good to start quickly to think in practical terms. How large is this hotel or hostel going to be? The larger the hotel, the larger investment it will require, in both time and money. You could al...
12 October 2016
The Art of Upselling
In an aggressively competitive industry, hoteliers must find a way to delight their customers whilst remaining profitable. Upselling is one way in which this can work. When you are versed in what your customers seek and desire, upselling does not become a ‘hard sell’ but more of an expansion of your offering. The hospitality sector can use many ways to upsell goods and services:
Excellent Co...
05 September 2016
Your Customer Database is your Gold
Nobody likes to be treated like they are on a conveyor belt, least of all, customers who picked your hotel amongst the many others they could have chosen. That has to mean something, and it is worth acknowledging.
Shared values are important when maintaining customer relations. A loyal customer base is a valuable asset, one that requires care and nurturing. Every customer wants to feel special...
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